Refund policy

Refund and Cancellation Policy

Your purchase is final and non-refundable. Subject to the other Term and Conditions, no product may be returned.

“Refunds only occur in case of damages and issues as detailed below, and will be done only through the Original Mode of Payment. Please allow for up to 45 working days for the refund transfer to be completed”.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

You will be responsible of checking the product once received and in case there is any issue with the product, you must take a photo immediately of the product and email us at shop@fastoun.com detailing the order number, the issue with the product and the photo.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shop@fastoun.com.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 45 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

CANCELLATION POLICY

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.